Case Study: Chez Rhox, le Geek Stop
Challenge:
Chez Rhox, le Geek Stop, has been a beloved destination for anime, gaming, and Asian merchandise fans for over a decade. The founder Rhox and her team are well-known at major comic and gaming conventions, where their enthusiasm and curated product mix made them a must-visit booth.
But while the physical store and convention presence were thriving, the online store was struggling. Conversions were painfully low, and customers regularly complained about the poor shopping experience. Despite a loyal fanbase offline, the digital experience simply wasn’t keeping up.
Solution:
We executed a full migration from Lightspeed eCommerce + POS to Shopify, managing the complete stack from data to design. Every critical piece of information — order history, customer records, and product data — was migrated seamlessly with zero downtime and no data loss.
Once the Shopify theme was selected, we trained Rhox and her team to confidently manage their new store. This gave them the autonomy they needed to run day-to-day operations smoothly, while benefiting from a much more stable and scalable foundation on Shopify.
Outcome:
✅ No downtime, no data loss — the store never missed a beat during migration.
✅ Higher conversions — online conversion rate increased immediately after launch.
✅ Stronger traffic & engagement — a modernized platform now attracts more visitors and keeps them engaged.
✅ Simplified in-store operations — Shopify POS Pro proved more user-friendly for staff, streamlining checkout and daily management.
Takeaways:
Rhox, the founder of Chez Rhox, shared that the investment in our migration services was “the best decision she could have made,” noting how much easier and more empowering the Shopify platform is compared to their old system.
With Shopify’s results-driven marketing tools and AI-powered capabilities, Chez Rhox is now positioned to scale further, blending their offline convention presence with a robust, high-converting online store.
This is another fantastic example of how a local independent retailer can thrive when equipped with the right technology and the right partner.
