Case Study: Fillettes & Fiston
Challenge:
Fillettes & Fiston, a beloved neighborhood children’s store founded by a passionate couple, had outgrown their Lightspeed eCommerce and POS system. Their online store was plagued with issues — from malfunctioning checkouts that frustrated customers to technical limitations that undermined their service. Worse, after opting for a more affordable and reliable third-party payment processor for in-store sales, they were penalized with fines by Lightspeed for not using their subpar payment hardware. The platform was not only failing them — it was holding them back. They needed a partner who understood independent retail and could help them fully migrate to a simpler, more empowering solution.
Solution:
We replatformed Fillettes & Fiston from Lightspeed to Shopify, handling the full-stack migration — including eCommerce and Shopify POS Pro. We ensured that every critical piece of data — from order history to customer records — was preserved without a single moment of downtime. Once the Shopify theme was selected, we trained their team to confidently run their new store, giving them the autonomy they deserve. The transition to Shopify POS Pro was seamless, with the intuitive interface quickly adopted by in-store staff. From there, the store was ready to grow on a much more stable, scalable foundation.
Outcome:
✅ Flawless Migration: Zero downtime, no data loss, and a smooth transition across platforms, ensuring business continuity and peace of mind.
✅ Higher Conversions: Fillettes & Fiston saw a 40% increase in online conversion rate after switching to Shopify.
✅ Stronger Traffic & Engagement: With a modernized platform, the store now attracts more visitors and provides a more engaging online experience.
✅ Simpler In-Store Operations: Shopify POS Pro proved to be more user-friendly for staff, streamlining daily tasks and improving the checkout experience.
Takeaways:
By moving away from a limiting platform and investing in Shopify, Fillettes & Fiston gained the tools and freedom to serve their community better — without the tech headaches. Their story is proof that local retail thrives when supported by the right technology, and we’re proud to have helped lay that foundation for their continued success.
